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📙 The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed by Michael Wedemeyer, Gerard Blokdijk, Ivanka Menken — epub download


Illustrated quick reference guide to the ITIL® (Information Technology Infrastructure Library) V3 IT Service Management best practice framework, Service Lifecycle theories, concepts, processes & functions to support enterprise operational excellence.

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