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📙 Systematic process improvement using ISO 9001:2000 and CMMI by Boris Mutafelija, Harvey Stromberg — download pdf


Text shows how to streamline an organization's process improvement program. Covers saving resources and improving quality while moving the organization towards ISO 9001:2000 and CMMI compliance certification. For managers, evaluators, and students of process improvement. Includes index, references, tables, and chapter summaries.

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